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Frequently Asked Questions

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How do I access my course after purchase?

Tags: access • account
After checkout, you’ll receive an email with a secure sign-in link. You can also log in via the header “Log in” button and open your dashboard to find the course under “My Learning”. If you don’t see the email, check Promotions/Spam and ensure the payment email matches your account email.

Can I switch the email on my account?

Tags: access • account
Yes. If you can log in, open your profile settings and change the email. If you can’t log in, contact support with your old and new email plus your last payment receipt ID so we can verify ownership.

What payment methods do you support?

Tags: payment • checkout
We support major credit/debit cards and region-specific options depending on your country. If a method doesn’t appear at checkout, it’s not available for that billing region.

My card was charged but I didn’t get access. What should I do?

Tags: payment • access
First, try logging out/in and searching your inbox for a receipt. If it still doesn’t appear, contact support with (1) the email used at checkout, (2) the last 4 digits of your card, and (3) the charge timestamp. We’ll reconcile the payment and grant access.

Do you provide certificates?

Tags: certificate • learning
Yes. Most programs include a completion certificate once you finish all required modules and pass any included assessments. Certificates are generated in your dashboard and can be downloaded as a PDF.

How long do I keep access to the course?

Tags: access • course
Access duration depends on the course offer shown at checkout. If lifetime access is included, you’ll keep it as long as the platform is active. If it’s time-limited, your dashboard will display the expiration date.

What is your refund policy?

Tags: refund • policy
Refund eligibility is shown during checkout and may vary by product. If a course includes a refund window, requests must be submitted within that window using the purchase email and receipt. We respond within 1–2 business days.

Can I pause or cancel a subscription?

Tags: payment • subscription
If your plan is subscription-based, you can cancel from your billing settings to stop future renewals. You’ll keep access until the end of the current billing period. If “pause” is available for your plan, it will appear in the same billing section.

Do you offer team or enterprise access?

Tags: access • teams
Yes—team access is available for organizations that need centralized billing and onboarding. Contact support with your team size and learning goals to receive a tailored quote and onboarding checklist.

Is the content updated over time?

Tags: course • updates
Yes. We periodically refresh lessons to match platform changes and best practices. For lifetime-access products, updates are included unless explicitly stated otherwise on the offer page at checkout.

How do I contact support?

Tags: support • contact
Email us at [email protected] or call +1 (415) 902-3847 during business hours. For the fastest resolution, include your account email and a short description of the issue (screenshots help).

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